KNOWLEDGE MANAGEMENT

Customizable Decision tree led approach to streamline complex SOP documents and multiple screen navigations for a faster, consistent and error free issue probing. Capable of API-based integration with client technology stack to provide the Support Executive with Single Screen Information.
System is capable of integrating with client’s internal stack of applications for faster issues identification and resolution.

SIMULATOR

Resolve customer issues using the step-by-step visual guidance provided by this product. Easy to understand, with simple navigation and conversational verbiage, and with multilingual capability makes the job easy for the Support Executives. Large repository of 8500+ mobile, data card, and DTH devices.

MULTICHANNEL SUPPORTED

Various medium of support, like Social Media, Email, Chat and Voice with a common knowledge repository in the backend. This helps create an increased customer engagement and omni uniform support.

CASE MANAGEMENT

Auto ticket creation while recording every step taken on product, along with customer, device and agent information.